Chairman’s Message
The 2025 Global Risks Report published by the World Economic Forum (WEF) highlights several critical global challenges. Heightened geopolitical tensions are reshaping global supply chains; climate change is triggering extreme weather events that strain natural resources; rapid technological developments are creating cybersecurity threats and eroding social trust; and growing socioeconomic inequality continues to worsen. These are pressing issues that demand a concerted global response.
As the only WEF member among the Taiwanese financial sector, our parent company, Fubon Financial Holdings has remained committed to balancing progress across environmental, social, and corporate governance dimensions. Fubon Life also recognizes the pivotal role that the financial industry plays in addressing global challenges and continues to harness its core capabilities to advance sustainability. Our sustainability actions cover a variety of aspects. For environmental sustainability, we mitigate climate risks through green investments and internal carbon reduction measures. On the social responsibility front, the Company has established comprehensive anti-fraud mechanisms while promoting social welfare initiatives. In the area of financial inclusion, we enhance access to financial services through digital innovation and insurance education.
Our ongoing efforts have led to notable achievements in ESG practices, green finance promotion, and social impact. Numerous domestic and international honors the Company has received include Best Life Insurance Company in Taiwan by Global Finance Magazine for 13 consecutive years, an unprecedented record in the industry, top 25% for both the Sustainable Finance Evaluation and Treating Customers Fairly Principles Assessment by the Financial Supervisory Commission (FSC) for two consecutive years, as well as the National Sustainable Development Award and the First Prize in the Environmentally Friendly Category of the CommonWealth Magazine ESG Corporate Sustainability Awards.
Advancing Climate Action and Leading the Industry in Low-Carbon Transition
Since the release of the Global Risks Report in 2006, the intensity and frequency of environmental risks have continued to escalate, with extreme weather events becoming increasingly alarming. In response to the challenges posed by climate change, Fubon Life has been actively expanding its environmental sustainability impact. On the investment front, the Company continues to enhance its responsible investment policy by implementing stricter ESG screening standards. In addition to upholding its commitment to making no new investments in power plants where coal-fired capacity exceeds 50%, Fubon Life has broadened its exclusion criteria to include thermal coal mining/transportation, coal power, and unconventional oil and gas sectors, demonstrating its strong commitment to driving a low-carbon transition.
To further support the development of renewable energy, Fubon Life established Fubon Green Power CO., LTD. with a professional team proactively engaged in green electricity investments and dedicated to supporting Taiwan's energy transition goals. In 2024, in collaboration with Fubon Financial Holdings and its six subsidiaries, the Group collectively adopted 4.39 million kWh of green electricity. Our initiative also marked the first time Taiwan's financial industry extended its green power deployment to offshore islands. This not only exemplifies Fubon Life's solid commitment to environmental sustainability but also sets a new benchmark for green transformation within the financial sector.
With regards to the Company’s operation, Fubon Life published its first Task Force on Climate-related Financial Disclosures (TCFD) Report. This enables early identification of climate-related risks and opportunities, as well as the development of corresponding strategies and adaptation measures to enhance corporate resilience. Moreover, the Company strives beyond regulatory requirements as it has continued to publish both Chinese and English versions of its Stewardship Reports, boosting transparency in responsible investment on an international level. We have also adopted an internationally recognized greenhouse gas inventory system, consistently improving our environmental management performance. Through a systematic management approach, Fubon Life is steadily increasing the renewable energy coverage across its operational sites toward the goal of reaching net-zero emissions by 2050.
Strengthening Anti-Fraud Networks and Safeguarding Social Assets
According to the 2025 Global Risks Report by WEF, the dissemination of misinformation and disinformation has remained the top global risk for the past two years. The proliferation of complex and misleading content makes it difficult for individuals to discern truth from falsehood, heightening their vulnerability to fraudulent schemes. The growing scale of financial scam cases underscores the urgent need to protect people's assets. Fubon Life, committed to fulfilling its social responsibility, has adopted a multi-pronged approach to fraud identification and prevention both internally and externally, and engaged in public-private collaborations to build a robust anti-fraud network.
On the mechanism front, Fubon Life signed a memorandum of understanding with the Criminal Investigation Bureau to strengthen cooperation between the public and private sectors in combating fraud. Through information sharing and real-time reporting mechanisms, the partnership enhances the effectiveness of fraud prevention efforts. Fubon Life also took the industry lead by launching a dedicated short-code SMS service 68999 as a unified and trustworthy communication channel that significantly reduces the risk of policyholders falling victim to scams.
In promoting fraud awareness, Fubon Life collaborates with local governments and various external organizations to comprehensively build anti-fraud awareness and capabilities among the public through a wide range of online platforms and in-person lectures. Considering the multicultural aspect of the Taiwanese society, Fubon Life has also produced anti-fraud handbooks in multiple languages, including Chinese, English, Vietnamese, and Korean, to ensure broader dissemination of fraud prevention knowledge across diverse communities.
The Adoption of the Three Lines of Defense Framework to Enhance Operational Resilience
Risk management is essential for business sustainability. Fubon Life has established a comprehensive Enterprise Risk Management (ERM) system and adopted the internationally recognized three lines of defense model to implement a robust risk governance framework that covers clearly defined risk appetite and risk limit settings, as well as risk control mechanisms. This ensures that the Company maintains a solid operational foundation while pursuing business growth.
In addition, Fubon Life's Board of Directors and its functional committees oversee and promote various governance initiatives. Annual self-assessments and peer evaluations are conducted for the Board, with the results reported directly to the Board itself. Performance evaluations are also carried out for functional committees, including the Sustainable Development Committee, Audit Committee, Risk Management Committee, and their respective members. The findings are also submitted to the Board to ensure comprehensive oversight and operational effectiveness. Furthermore, the evaluation criteria include "the Board's commitment and concrete actions to sustainable development, ethical management and adherence to the treating customers fairly principles, " underscoring the integration of sustainability issues into performance metrics.
Implementing Sustainable Principles and Advancing Social Care
A well-known phrase in the field of sustainability is "From Compliance to Competitiveness." It highlights the shift from meeting regulatory requirements to creating a competitive edge. Fubon Life has never been content with compliance alone. Instead, the Company constantly explores how it can leverage its financial influence to foster a society of sustainability and shared prosperity in partnership with stakeholders and in response to expectations from various sectors. With this intention at its core, Fubon Life continues to pursue advancement along the sustainability journey in adherence to Fubon Financial Holdings' four sustainability strategies: decarbonization, digitalization, empowerment, and connection.
According to a report by the United Nations Environment Programme (UNEP), the building and construction sector accounts for nearly 40% of global carbon emissions in recent years. In response, Fubon Life integrates ESG principles throughout the building and construction process of its real estate projects. These efforts have been recognized with the highest 5-star rating from the Global Real Estate Sustainability Benchmark (GRESB) and the Regional Sector Leader Award.
Envisioning Sustainable Development and Formulating a New ESG Blueprint
To strengthen sustainability governance, Fubon Life continues to enhance the ESG oversight function of its Board of Directors by incorporating the implementation status of sustainable development, ethical management and treating customers fairly principles as key indicators in board performance evaluations. A performance evaluation mechanism has been established for the Sustainable Development Committee as well to ensure the effective implementation of ESG strategies.
Going forward, Fubon Life will continue to uphold the brand spirit of "Be Positive and Enrich Life", strengthen the implementation of the Group’s four strategic pillars: decarbonization, digitalization, empowerment, and connection, and actively achieve our sustainability vision. As a leading brand in Taiwan's insurance industry, we remain committed to leveraging our financial influence, combining innovative thinking with tangible action to infuse Taiwan's sustainable development with more positive momentum. Fubon Life firmly believes that embedding ESG principles into corporate culture and fulfilling sustainability commitments through concrete actions is the only approach to ensure the balanced development of the economy, environment, and society, paving the way toward a sustainable future for all.
President Message
In 2024, significant progress in advancing global climate action has been evident. At the 29th United Nations Climate Change Conference (COP29) held in Baku, Azerbaijan, developed countries pledged to provide US$300 billion annually in climate financing by 2035 to support developing nations in addressing climate change challenges. The conference also laid the groundwork for a global carbon market, promoting high-quality and transparent carbon credit trading and facilitating the achievement of emission reduction targets across the globe. Nonetheless, in the face of rapidly evolving international developments and emerging information, it remains essential for us to stay attuned to changing trends and maintain flexibility to respond effectively.
Domestically, the Financial Supervisory Commission launched the Green and Transition Finance Action Plan in October 2024, joining forces with the government and the private sector to drive the net zero transition. It aims to guide private capital into sustainability-related infrastructure, low-carbon industries, and low-carbon technology development, enhance the financial sector's resilience to ESG and emerging risks, and foster greater awareness and capacity for sustainability. By leveraging the power of finance, Taiwan seeks to increase its global visibility and work with the international community toward the goal of net-zero emissions by 2050.
In response to these global and domestic policy developments, Fubon Life upholds its sustainable business philosophy. The Company leverages the power of sustainable finance to actively guide investee companies in their sustainability transitions. Unless funds are explicitly allocated to green energy transition, Fubon Life no longer makes new investments in power plants where coal-fired power capacity exceeds 50%. Furthermore, the Company has established strict entry and divestment criteria for fuel coal mining, transportation, fuel coal power generation, and unconventional oil and gas industries, actively directing capital toward low-carbon and renewable energy sectors. Our strong commitment to environmental sustainability has been honored with the Taiwan Sustainable Investment Leadership Award – Institutional Impact (Life Insurance Category) for four consecutive years. This is also a testament to our outstanding performance in responsible investment and corporate sustainability advancement.
Solid Progress in Sustainable Finance, Strengthened Governance for Shared Future Prosperity
Amid growing global sustainability trends and increasingly stringent regulatory requirements, corporate practice in the areas of Environmental, Social, and Governance (ESG) has become a key indicator of business resilience and market competitiveness. Fubon Life has long been dedicated to corporate sustainability. We actively implement responsible investment practices, reinforce governance structures, and respond to stakeholder expectations for sustainable financial operations through transparent information disclosure. For two consecutive years, Fubon Life has ranked among the top 25% of insurers in the Sustainable Finance Evaluation conducted by the Financial Supervisory Commission.
In the evaluation for the 2024 List of Companies with Better Institutional Investor Stewardship Disclosure, Fubon Life was recognized as one of the top-performing institutions. The Company also retained its position in the Top 100 Sustainability Exemplary Awards and received the highest honor, the Platinum Award in the annual Sustainability Report Awards. These accolades highlight Fubon Life’s robust practice in ESG disclosure standards, internal sustainability governance, and its continued advancement in risk management, information transparency, and governance mechanisms.
Advancing Environmental Stewardship and Committing to Financial Education at the Grassroots Level
A balanced natural environment is essential to human survival. Fubon Life is actively engaged in both environmental protection and financial education. In 2025, the Company has launched the River Waste Rapid Screening Investigation for five consecutive years to address the issue of aquatic litter. By mobilizing volunteers, leveraging data analysis, and collaborating with public agencies, we helped establish patrol teams that connect university social responsibility (USR) programs, government entities, and local communities. This public-private partnership has targeted key pollution hotspots, covering six rivers with strengthened actions toward environmental conservation and ecological sustainability.
In promoting financial education, Fubon Life continues to roll out its Financial and Insurance Literacy program. In collaboration with the Taiwan Financial Literacy Association, we provide financial literacy courses for high school students to enhance their understanding of insurance and financial management. We also partnered with the CommonWealth Magazine Education Foundation on including risk education content in the Hope Reading Passport, which is issued in 200 rural schools across Taiwan. Our efforts in supporting financial education in underserved areas were acknowledged with the Best Collaboration Award - Excellence Award of the Financial Education Contribution Awards. In addition, we partnered with the Taipei City Government to host 12 sessions of the Fraud Prevention Awareness Campaign, raising public awareness on financial risks and prevention.
Fostering Inclusion and Workplace Well-being to Build a Happy Enterprise
Fubon Life believes that a corporate culture rooted in diversity, equity, and inclusion (DEI) can lead businesses and partners toward becoming fair and friendly workplaces. This approach not only enhances employee well-being and engagement but also propels organizational innovation and growth. Cultivating such a culture requires leadership from the top, along with commitment declared in an exemplary manner. Hence, in 2024, Fubon Life organized executive workshops to embed DEI in core leadership competency for staff at managerial positions, reinforcing workplace equality and inclusion through internal cultural initiatives.
To further support work-life balance among employees, Fubon Life offers generous childbirth and childcare benefits, including a NT$100,000 subsidy for each newborn and an annual NT$24,000 childcare allowance for children under the age of six. The Company also provides maternity leave, prenatal check-up leave, paternity prenatal leave, and paternity leave that exceed legal requirements to ensure equal support for all family structures, including same-sex spouses. These efforts earned Fubon Life the Workplace Well-being Leadership Award of the Taiwan Corporate Sustainability Awards and various Happy Workplace honors from local governments, underscoring its strong commitment to employee welfare and a supportive work environment across Taiwan.
In terms of professional development, Fubon Life continues to receive high praise for its business performance and service quality. We received top ratings in four categories of the Insurance Quality Awards: Highest Brand Awareness, Best Sales Representatives, Best Claims Service, and Most Recommended. Additionally, the Company was once again named the most desirable life insurance company among graduates from finance and insurance departments, achieving 13 consecutive wins in both the office and sales divisions of the Insurance Elite Awards.
Enhancing Digital Service Experience and Product Innovation to Meet Public Needs
In an era of rapid digital advancement, the financial industry is faced with both unprecedented transformation opportunities and challenges. Fubon Life continues to seek digital innovation to enhance customer service experiences. For example, the Company launched the AI Occupational Code Recommendation system, using AI to automatically analyze a customer’s job classification. This significantly improves the efficiency and accuracy of occupational risk assessments. We also introduced an AI and big data analysis-powered Policy Checkup System, using OCR technology to digitize paper policy documents and provide customers with more precise protection planning advice. Our text-based chatbot was also optimized to enhance real-time customer interactions through three key advantages: more accurate issue resolution, faster customer service, and stronger personal data protection. Additionally, our Identity Courier digital service has been upgraded to help policyholders complete identity verification more securely and efficiently.
Furthermore, as health awareness among the public continues to rise, the purpose of insurance is shifting from post-incident compensation to proactive prevention. To encourage proactive health management, Fubon Life launched various types of spillover policies that reward policyholders through premium discounts for healthy behavior, blood donation for social good, and diversified benefits that amplify asset returns. Additionally, considering the development trends of cancer treatment and evolving needs, the Company introduced a precision cancer treatment policy and a reimbursement rider for cancer-related medical expenses, with coverage extended to include outpatient and targeted drug treatments that do not require hospitalization. This effectively addresses the demand for advanced medical care and alleviates patients’ financial burdens.
Advancing Fair Customer Treatment and Promoting Nationwide Sports Development
To enhance transparency and inclusion, Fubon Life continues to strive for optimized information disclosure practices. Dedicated Sustainability ESG and Fair Customer Treatment sections were launched on our official website, designed with a focus on financial inclusion and fairness. Notably, the Sustainability Section and Fair Customer Treatment Section were among the first in the life insurance industry to receive the Web Content Accessibility Guidelines 2.1 certification. Moreover, Fubon Life has ranked among the top 25% of life insurers in the Financial Supervisory Commission’s Treating Customers Fairly Principles Evaluation for two consecutive years.
Fubon Life further extends the spirit of treating customers fairly into sports. Guided by a commitment to cultivation and inheritance, the Company has long invested in both college and professional sports events through diverse initiatives and cross-sector collaborations. We also advocate for sports equity in various competitions while promoting greater public engagement in sports. As we continue to support nationwide sports promotion and sports industry development, our endeavors have been recognized by the Sports Activist Awards, winning the Gold Award for Sponsorship for eight consecutive years and the Long-Term Sponsorship Award three times.
Continuously Strengthening Information Security Resilience and Fostering a Risk Management Culture
Information security is critical to business operations. Fubon Life is committed to building a secure and reliable digital environment by continuously enhancing cybersecurity defenses and resilience. In 2023, the Company proactively initiated and completed a large-scale internal cybersecurity incident response drill to improve organizational response capacity. These efforts earned recognition through accolades such as the Taiwan Insurance Excellence Award and the Taiwan Corporate Sustainability Award. In 2024, Fubon Life further aligned with international standards by obtaining ISO 27001 certification.
To cultivate a risk-aware corporate culture and safeguard the interests of customers and shareholders, Fubon Life has a Risk Management Committee in place that regularly reports to the Board of Directors and provides timely updates on the implementation of risk management practices. In 2023, the Company established a risk assessment mechanism for dishonest behavior and integrated the mechanism into its operational risk management framework. Fubon Life Dishonest Behavior Risk Assessment Regulations were also established, mandating regular evaluations of such risks across the Company's business operations, as well as regular review on the suitability and effectiveness of such risk management measures, thereby enhancing ethical management effectiveness.
Looking ahead, Fubon Life will continue to leverage its corporate influence by integrating environmental protection, financial education, and social outreach into its operations. The Company remains dedicated to deepening its engagement in public welfare and co-creating a more inclusive and resilient future of sustainability with stakeholders. Striving for continuous progress, Fubon Life will continue its sustainability journey by aligning its core financial capabilities with ESG initiatives. Through responsible investment, digital innovation, and social care, we invite all sectors to jointly build a more resilient and inclusive future as we realize our long-term sustainability vision.